1 ACCREDITED Horizon is one of the select Accredited Management Organizations (AMO® since 1985) as awarded by the Institute of Real Estate Management (IREM). This accredidation provides you the owner, any directors, officers, and members of your company the assurance that HORIZON holds to strict ethical and performance standards. In addition, certain key insurances are guaranteed to you as the owner for your protection.  Additionally, HORIZON employs a team of five Certified Property Managers (CPM®) with more than a century of experience in the singular bailiwick of apartment management. We are also members of the Community Association Institute (CAI) for professional condominium management. 2 MULTIFAMILY SPECIALIST In addition to its accredidations, HORIZON is not a real estate generalist, but an apartment and condominium specialist in multi-family marketing and management since its origin in 1982.  Horizon has professionally managed more than 120,000 apartment and condominium units in 22 different markets over the past 20 years.  We have learned a great deal from our experience, and we offer that essential expertise to you as homeowners. 3 LOCAL MANAGEMENT TEAM, ECONOMIC PRESENCE HORIZON is headquartered in Salt Lake City and thus we are able to bring to bear the full resources of its executive management and marketing team to your asset.  Local team strength provides a much stronger influence for success.  Additionally, a significant local presence of other apartment and condominium properties managed by HORIZON allows us to use “economies of scale” to further reduce operating expenses usually by a range of 4% to 7%. 4 BETTER TRAINED AND MOTIVATED EMPLOYEES This is not a boast, but a practical matter of better recruiting, excellent training programs and constant evaluations and refinements.  Property management is a people business and the communities with the best people are simply more desirable and profitable.  Note HORIZON’s pool of nearly 200 qualified employees; annual training conferences, monthly training seminars, our in-house Manual of Operation (MO), an 800 page training resource manual. 5 HIGHER STANDARDS AND EXPECTATIONS We offer 24-hour service and on-site staffing. Part of the HORIZON edge is that our better trained and more effective employees are expected to perform to certain performance standards.  We demand the utmost professionalism, total collections, an attractive physical community presentation and lifestyle.  Higher multi-family standards of performance combined with the effective training methods always net more profitable results. 6 OUTSTANDING REPORTING AND ACCOUNTING Horizon’s recording systems are second to none.  Designed and tooled over three decades of extreme practice, their daily, weekly, monthly and annual accounting and reporting systems are revealing, accurate and always timely.  Accounts are always completely reconciled monthly leaving no room for costly or repetitive errors.  HORIZON can also easily customize its reporting formats to meet your special needs or requirements. 7 ESSENTIAL FEEDBACK Professional management companies too often operate in a deliberate void of feedback from Homeowner’s Association, the staff and most importantly, the Homeowners.  HORIZON issues an annual flier and questionnaire to all the Homeowners requesting feedback on key marketing data and maintenance performance with open-ended questions aimed at refining, improving, or resolving Homeowner’s Association relations and Homeowner issues.  Through this process, we promote better resident activities and physical maintenance programs which will significantly increase Homeowner’s values.  Honest and updated feedback from the homeowners allows the professional manager to correct errors and build positive community relations. 8 MARKET PULSE/HIGHER RENTS Each week, The HORIZON Management team reviews the market to assess conditions of supply and demand.  By making a regular and frequent analysies of the markets, HORIZON managed properties can assist their homeowner clientele in both maximizing unit values and expeditiously marketing the residence. 9 REPUTATION The officers and executives of Horizon Investment & Management have been in the Salt Lake City Multi-Family business for more than 30 years.  Currently, the President, James Terry, is a member of the Utah Chapter IREM Board and National Faculty member for the Institute of Real Estate Management.  Having taught the Certified Apartment Manager (CAM) classes for Utah’s Apartment Association for more than eight years and currently teaching the Accredited Resident Manager (ARM) classes as well as the ethics, maintenance, and fair housing classes, our reputation as instructors, employers and community managers cannot be beaten.  Vice President Chris Bowden is a member of the Community Association Institute (CAI) and is a Certified Manager of Community Associations, which is the leading authority in condominium management training, Homeowner’s Association classes and financial classes and brings more than 15 years of experience to the Salt Lake Market and Horizon’s long term reputation. 10 LONG TERM VALUES All of these Horizon benefits add up to your asset being worth much more because it has been professionally marketed and managed by HORIZON.  A significantly higher home value is due to higher appraisal, little to no delinquency and a carefully managed expense profile.  The attractive and appealing physical presentation will result in maximum value of homes.  HORIZON will net you as the owner a greater profitability at disposition.